Clients & Marketing

At checkout, the artist tags the appointment with the solution applied (rapid 2-hour, classic 8-hour, overnight, or competition). Bronzly schedules an SMS to the client at the correct rinse window — automatically suppressed during configured quiet hours so no 2am texts. The reminder is fully personalized with client first name, solution, and after-care instructions. No competing platform offers this feature natively.

Per-client profile fields: solution preference, depth (light/medium/dark/competition), skin type (Fitzpatrick I–VI), contraindications (pregnancy, recent waxing, sunburn, hormonal acne, eczema), prep instructions sent, after-care followed, before/after photos, complete tan history with date/solution/depth/artist, no-show flag, and gratuity. The full profile surfaces at every future booking so artists never re-ask the same intake question.

AI Receptionist is an inbound voice agent included on Pro and Studio plans. It answers calls, books appointments, quotes pricing, answers FAQs, and routes urgent messages. Built on Retell AI voice infrastructure, it picks up calls 24/7 so studios never miss a booking when staff are with clients. Configurable greeting, voice, and call-routing rules.

After an appointment, Bronzly automatically sends an SMS asking for feedback. One tap takes the client to the studio's review page (Google Business Profile or Yelp depending on setup). If the experience was negative, the prompt routes to private feedback first so the studio can respond directly before a public review is requested.